We are no strangers to criticism of OnePlus, and have had to endure their customer support. It isn't terrible as of late, but it wasn't great either. OnePlus are aware that they have room to improve, and now want to hear what you have to say about their support system in person.
In a recent post on their forum, they have announced their Open Ears Forum in London in September. This event is a simple trip to London to talk to representatives of OnePlus about your experiences of their customer support and what more they can do. To sign up, you simply follow the link on their forum post. The closing date for signup is August 27th. You must live in Europe and have a visa to the UK or live in the EU, and fluent English is a must.
We are going to be holding our first Open Ears Forum in London in September. This is an event where you – our community – will be able to come and share your feedback and suggestions face-to-face with key members of our Senior Leadership team.
– OnePlus
As well, the company pledged to cover the travel expenses. "Travel expenses" in this context refers to transport and hotel for a night, which can, of course, mean you can look around London before or after you attend the event. It's certainly nice as well to see them taking initiative on a topic that has been seen as the main avenue of criticism for them. An improvement in customer service for OnePlus would serve as an improvement overall for the company.
Many have had poor experiences with the company and may be dying to attend the event, so simply follow the link below to sign up. Let us also know what you think of OnePlus and what your experiences are with their customer support!
Source: OnePlus Forums
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