I upgraded the software on my LG G3. It screwed up my email and a couple of other things. I called T-Mobile and they said I would have to reset the phone. I was not comfortable doing this myself, so I called the tech line and a Lady walked me through all the steps. We supposedly backed the phone up and I specifically asked her twice if after what we had done would everything be backed up and she assured me it was. Well guess what after we reset the phone, it wiped everything out and I lost everything. She told me she was very sorry and that it should not have happened. Is there a way to get it back? Thanks
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